I've diagnosed worse problems than this one.
Now my diagnostic helps business owners get their systems running again.
Your reps are good.
Why aren't the sales?
Your reps walk into that house with confidence and hope, then leave without a signed agreement. Not because they don't know the product. Because they won't stop talking long enough to hear what the customer actually wants.
There's plenty of books on this. Most of it is just boiler room tactics with nicer language.
I didn’t hang up the gauges when I walked into a home. I talk to customers the same way I always did — about their equipment, their comfort, their situation. The difference is what I hear during those conversations.
Clients got quiet when sales reps started getting louder.
They're not uninformed. They know what they want.
Competence is your credibility.
Now SHUT. UP. AND. LISTEN.
30 minutes.
That's how long a proper diagnostic takes. That's how long it takes us to figure out if we can fix what's actually wrong with your sales.
No pitch. No pressure. Just a conversation between two people who've both been on the tools.
I worked with David in the field for years, first as his apprentice, then as a service tech along side him. I spent every one of those years saying I’d never go into sales.
When I called him to tell him about my first month selling $250K after his training, I took back what I said.
-John
Former Apprentice & First Student
107% Increase
I called David in to help us grow and change the way we operate— training my techs in The Quiet Close™ until they were running calls and closing them on their own. In 6 months there was a 56% increase…107% in 12 months. That’s our install revenue just in residential equipment sales.
Owner, Climate Express
Meet David
David spent 15 years as an HVAC tech before he ever sat across from a homeowner at the kitchen table.
He spent 2 more years doing both: Run the calls, Run the sales leads. Fix it same day, close it at the table.
The Quiet Close™ wasn't built in a classroom. It was built on calls, by someone who already knew what was wrong with the system before the customer finished their first sentence.
He works with independent HVAC professionals looking to grow their business, and take care of their clients. HVAC is home for him. That's the trade he came up in. That's the only trade he trains.