Both programs start from the same place: your team isn’t broken and you don't need to turn them into salespeople.
The difference is how far out from the table you want to go.
Your close rate's soft. Your best tech hands off badly, or doesn't hand off at all. Somebody's discounting to feel safe. The leads are fine — what happens after the door opens isn't.
We train the people who sit in front of customers. Techs, Comfort Advisors, or the same person doing both. Not a script to memorize. A way of working that runs on what a technician already does — diagnose, ask, get curious, don't guess.
Your best rep starts co-coaching alongside me partway through. That's not me getting out of the work. It's how the method ends up in your company's language instead of mine, and it's why it's still running after I'm gone.
A one day video intensive to set the foundation. Weekly one-on-one sessions. Full video portal from day one. Live group training every week. Me on email and text in between.
6 or 12 months. Monthly.
The Sales Program
For the owner who knows the kitchen table is the problem.
The Business Program
For the owner that’s looking beyond the kitchen table.
Here's what nobody tells you when you buy sales training: a perfect sit-down can be undone before the rep gets there and after he leaves.
The call gets answered by someone reading a greeting she wrote herself. The wrong tech gets sent to the right opportunity. A quote goes out and nobody ever calls back on it. Then you look at the close rate and think you have a sales problem.
Everything in the sales program, plus the machine around it:
Front of house — CSR call handling, routing, and how the phone stops leaking calls before they're booked.
Dispatch — who gets sent where and why, on a board you can read across the room.
Techs — turnover procedures, so the handoff isn't a personality trait.
Management — comp plans that reward what you actually want, onboarding, meeting cadence, benchmarking.
The follow-up — unsold estimates, and the review system that makes the next call easier.
You get all of it. It's yours whether we work together for six months or twelve.
One thing to be straight about: this half asks something of you. Not more hours — fewer. Your job here is oversight, not doing the work yourself, and for most owners that's the hard part.
6 or 12 months. Monthly.
THE 3-DAY ON-SITE INTENSIVE
Three days in your building with your people, if you want it. Optional, priced separately, and honestly not necessary. Some owners want me face to face. Some owners want this installed FAST. If that's you, ask.
CAPACITY
I deliver all of this myself. That caps how many companies I can work with at once, and it's deliberate. Always one on one, you’ll be working directly with me. Limited spots open each quarter.
WHICH ONE
That's what the call's for. Bring your numbers, I'll show you where they're leaking, and we'll pick. Scroll down and book.
Not sure which one fits?
That's what the diagnostic call is for. Thirty minutes. We look at your operation, your team, and your numbers — and we tell you exactly where the gap is. If there's a fit, we'll know it. If there isn't, we'll tell you that too.
